Shipping policy

🚚 Shipping Policy – Electronic House

At Electronic House, we make sure your order arrives safely and quickly right to your doorstep!

✅ Shipping available in Cairo and Giza only

Free shipping on orders of EGP 300 or more, regardless of the product size.
Shipping is handled by our dedicated delivery team to ensure the best service.
Delivery takes 3 to 5 business days, depending on the distance and type of product.
We call the customer in advance to confirm the delivery time and follow up on the day of delivery.

Note: Free shipping may not be available in some remote or hard-to-reach areas within Cairo and Giza where vehicle access is limited.

📦 Upon Delivery:

Our courier will deliver your order to your doorstep.
You can open the package and check the product condition before completing the delivery.

🔍 Track Your Order:

Track your order anytime via our website.
Or call us on our hotline 19265, and our customer service team will assist and follow up with you step by step.

💡 Why Choose Electronic House?

✅ Convenient 0% interest installments with Banque Misr
✅ Fast and secure doorstep delivery
✅ Dedicated technical support and customer service

🛒 How to Order from Our Website?

Choose your product from the catalog.
Click “Add to Cart”.
Enter your personal and shipping details.
Select your preferred payment method.
We'll call you to confirm your order, and then we'll proceed with shipping!

🔄 Return Policy – Electronic House

At Electronic House, we offer you a hassle-free and flexible return policy to ensure your complete satisfaction with every purchase.

✅ Return Period:

You may return your product within 14 days from the date of delivery.
You are eligible for a full refund or exchange for another product.
The product must be unused and in its original condition, with all tags and packaging intact.

📋 Return Conditions:

The item must be unused, in its original condition, and include all labels and original packaging.
A receipt or proof of purchase is required.
The return request must be submitted within 14 days of receiving your order.

🔁 How to Return:

You can initiate your return request through our website.
Or contact our customer service hotline at 19265, and our team will assist you step by step.
We will provide you with a free return shipping label to make the process easy.

💸 Refund Policy:

We will notify you once we receive and inspect the returned item.
If approved, your refund will be issued to your original payment method.
You will receive the full refund amount, excluding any shipping charges (if applicable).

🔄 Exchanges:

You can exchange any unused product in its original condition for another item.
Please make sure you have your proof of purchase or order date.
Contact us at 19265, and we’ll help you complete the exchange process.

🛠 Damages & Issues:

Please inspect your order immediately upon delivery.
If the product is defective, damaged, or incorrect, contact us right away.
We’ll review the issue and take swift action to resolve it.

We are committed to giving you the best shopping experience. Don’t hesitate to reach out to us if you have any questions or concerns.