Shipping Policy

Shipping policy

Free delivery in Cairo and Giza during 3-5 working days.

Refunds

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@electronichouse.org or call us at our hotline 19265. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

You can always contact us for any return question at info@electronichouse.org or contact us at our hotline 19265.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. The full amount will be refunded to you excluding the shipping fees.

Exchanges

Call us at our hotline 19265 and make sure you have a proof of your date purchase.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.